Privacy Policy

1 Introduction

This privacy policy applies to users of the marvelbet platform. When you use our website, register an account, or use any of our services, you voluntarily share certain information with us. This policy explains how that information is handled.

marvelbet believes that transparency is the foundation of trust. We are therefore committed to giving every user a full understanding of their information. This policy should be read alongside the Terms and Conditions, as both documents together define your rights and responsibilities on our platform.

This policy is specifically written for users in Bangladesh. We follow information handling practices that are consistent with applicable laws and regulations in Bangladesh.

2 What Information We Collect

2.1 Registration Information

When creating an account, you provide the following information:

• Full name and date of birth
• Mobile number and email address
• Username and password
• National ID card or other identity documents (for identity verification)

2.2 Financial Information

Information provided during deposits and withdrawals, such as bKash, Nagad, Rocket, or Upay account numbers and bank account details. This information is used solely for the purpose of processing transactions.

2.3 Automatically Collected Information

When you access our platform, certain technical information is collected automatically:

• IP address and device identity
• Browser type and operating system
• Time of site access and session duration
• Which pages were visited and which buttons were clicked

2.4 Communication Information

If you contact our support team via live chat or email, the content of that conversation may be recorded.

3 Purpose of Using Information

marvelbet uses the collected information for the following purposes:

3.1 Account Management and Identity Verification

Personal information is used to confirm your identity, maintain account security, and complete OTP-based verification processes.

3.2 Transaction Processing

Financial information is required to correctly process deposit and withdrawal requests and to coordinate with the relevant payment service providers.

3.3 Customer Support

Relevant information is used to provide quick and effective resolution of your complaints, queries, or technical issues.

3.4 Responsible Gaming Policy Enforcement

Playing patterns are analysed to ensure player safety on our platform. In accordance with our Responsible Gaming policy, necessary action is taken if unusual or risky behaviour is detected.

3.5 Promotional Communications

With your consent, bonus offers, promotional news, or important site-related updates may be sent through the contact details you provided. You may request to stop receiving such communications at any time.

3.6 Platform Improvement

Overall usage statistics are analysed to improve service quality and make the user experience more effective.

4 Disclosure of Information and Third Parties

marvelbet never sells your personal information. Information may be shared with third parties only in the specific circumstances below and only to the extent necessary:

4.1 Payment Processors

The necessary financial information is shared with the relevant service provider to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. These service providers operate under their own privacy policies.

4.2 Technical Service Providers

The assistance of certain specialist firms is used for website hosting, database management, and cybersecurity. Strict confidentiality agreements are ensured before sharing information with them.

4.3 Legal Obligations

We may be legally required to disclose information to comply with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. In such cases, information will be provided only to the extent required by law.

4.4 Fraud Prevention

Relevant information may be shared with partner organisations to investigate account fraud, money laundering, or any activity that poses a threat to platform security.

5 Cookies and Tracking Technology

Cookies and similar technologies are used on the marvelbet website. Cookies are small text files stored in your browser that help the site remember your preferences and session information.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions and for security verification. Without them, the core functions of the site do not work properly.

5.2 Functional Cookies

This type of cookie is used to remember your language preferences, session information, and layout settings.

5.3 Analytical Cookies

Analytical cookies are used to understand which parts of the site users visit most. This information is analysed in a completely anonymous manner.

You can stop accepting cookies by changing your browser settings, but this may limit some services.

6 Data Security Measures

marvelbet has put in place multiple layers of security to protect your information:

• All data exchanged between your browser and our servers is secured through SSL (Secure Socket Layer) encryption.
• Sensitive personal and financial information is stored in encrypted form in the database.
• OTP verification and two-factor security are in place for account access.
• Firewalls and intrusion detection technology are active to prevent unauthorised access to our systems.
• Only authorised staff can access user information within the limits of their specific responsibilities.
• System vulnerabilities are identified and addressed through regular security audits.

Even so, no system on the internet is 100% secure. If a security breach occurs, we will notify the affected users as quickly as possible.

7 Data Retention Period

marvelbet retains your information only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as applicable law requires it to be kept.

7.1 Active Accounts

All relevant information is retained for as long as the account remains active.

7.2 Closed Accounts

Even after an account is closed, certain information may remain in our systems for a defined period for legal, financial, or security reasons. This period is determined by applicable law.

7.3 Transaction Records

Details of financial transactions are retained for the period required by law.

8 Your Rights Regarding Your Information

As a marvelbet user, you have the following rights regarding your own information:

8.1 Right to Access

You can find out at any time what information we hold about you and how it is being used.

8.2 Right to Correction

If there is any incorrect or incomplete information in your profile, you may request a correction. Most information can be updated directly from your account settings.

8.3 Right to Request Deletion

You may request deletion of your account and related information where there is no legal obligation to retain it. Legal limitations apply to the deletion of transaction history or financial records.

8.4 Right to Stop Promotional Communications

You may request to stop receiving marketing or promotional messages at any time. To do this, contact our support team.

8.5 How to Submit a Request

To exercise any of the above rights, contact us via our 24/7 live chat or by email. We will respond to your request within a reasonable time.

9 Protection of Minors

All services at marvelbet are strictly for persons aged 21 or above. 21+

We do not knowingly collect information from minors. Date of birth is verified at registration and identity confirmation documents are requested in cases of doubt. If a minor's information is collected by mistake, it is deleted as soon as it is identified and the account is closed.

Parents are requested to monitor their children's online activity.

10 Changes to the Policy

This privacy policy may be updated from time to time due to changes in services, legal requirements, or technical improvements. For any significant changes:

• The date of the update at the top of this page will be changed.
• Registered users may be notified by email or mobile if there are important changes.
• Continuing to use the service after changes means you accept the new policy.

For any questions or to learn more about a topic, visit our Frequently Asked Questions (FAQ) page — it has straightforward answers on privacy and many other topics.

11 Contact

If you have any questions, complaints, or requests regarding this privacy policy, contact us through the following: